SHIPPING AND RETURNS
The Design Twins on average dispatch all orders within 4 weeks of receiving payment notification. All products are packaged with complete love and care to ensure that your order arrives safe and undamaged. We process all Australian orders through Australia Post, TNT Express, Castaways and Couriers Please. This ensures you the best rates, care and time frame possible. Delivery times may vary depending on location.
As all Design Twins Pots are made to order, please allow 6 WEEKS for making and shipping.
For Furniture, Mirrors and other larger items please refer to the product description and lead links for making and shipping. If wait times are to be more then 6 weeks we will contact you via email or phone with an estimated delivery date.
For all smaller items please allow between 1-4 weeks for delivery depending on stock availability.
**Free standard shipping for orders over $500 applies to Australia only, some remote postcodes, oversize products & original artworks are not eligible for free shipping. IF after your order is placed and this is the case you will be co tatted with a shipping quote. If you do not wish to proceed then you will be refunded your purchase total in full.
Please consider your order carefully as once an order is submitted, we are unable to change or cancel it. The Design Twins do not provide refunds or exchanges for change of mind. If in the likely event however that a product is damaged or faulty, please contact us immediately at firstname.lastname@example.org with your invoice number, name, contact details and reason for return within 48 hours of receiving your order and we will organise an appropriate course of action. Although our products are packaged with care The Design Twins cannot be held responsible or liable for any products lost or damaged in transit.